Responsible Gaming at kirikex — Play Smart, Stay in Control

1. 18+ Age Restriction Policy

Bangladesh law and kirikex's internal policies both require that all players are at least 18 years of age at the time of registration. This requirement applies equally to all residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other part of Bangladesh who access our platform.

During registration, kirikex requests your date of birth and cross-references it against the identity documents submitted during KYC verification. In cases where a player's age cannot be immediately confirmed, the account will be restricted from depositing or playing until valid government-issued identification — such as a National ID Card or passport — is provided and verified by our compliance team.

If you are a parent or guardian and you believe a minor in your household may have accessed kirikex, please contact our support team immediately at support@kirikex (plain text — not a clickable link). We will investigate and act swiftly. We also strongly recommend enabling parental control software on shared devices to prevent underage access to any gambling website.

2. Recognising Problem Gambling

Gambling is a popular form of entertainment for millions of people across Bangladesh and around the world. For the vast majority of players, it remains a recreational activity that they engage in responsibly and within their means. However, for a small proportion of individuals, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily life.

kirikex encourages all players to regularly reflect on their gambling habits and to seek help early if they notice warning signs. The following behaviours are commonly associated with problem gambling:

If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to use kirikex's self-management tools immediately and to reach out to a professional counselling service. Recognising a problem early is the most effective step toward resolving it.

3. Self-Management Tools Available

kirikex provides a comprehensive suite of responsible gaming tools that are available free of charge to every registered player. These tools are designed to give you direct, immediate control over your gambling activity without requiring any interaction with customer support — although our support team is always available if you would prefer to speak to a person.

All responsible gaming tools can be accessed from the Account Settings → Responsible Gaming section of your kirikex profile. Changes that restrict your activity (such as setting a deposit limit, activating a time-out, or initiating self-exclusion) take effect immediately. Changes that loosen restrictions (such as increasing a deposit limit) are subject to a mandatory 24-hour cooling-off period before they come into force.

4. Deposit and Loss Limit Settings

One of the most effective ways to keep your gambling within a comfortable budget is to set deposit and loss limits before you begin playing. kirikex allows every registered player to establish spending boundaries that reflect their personal financial situation.

4.1 How to Set a Deposit Limit

• 1Log in to your kirikex account and navigate to Account Settings.
• 2Select the Responsible Gaming tab from the settings menu.
• 3Choose Deposit Limits and select a daily, weekly, or monthly time frame.
• 4Enter your desired maximum deposit amount in Bangladeshi Taka (৳).
• 5Confirm the limit — it takes effect immediately and applies to all payment methods including bKash, Nagad, Rocket, and Upay.

Lowering an existing deposit limit takes effect immediately. If you wish to increase a limit you have previously set, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This delay is intentional — it gives you time to reconsider during periods of impulsive decision-making.

4.2 Loss Limits Explained

A loss limit caps the total amount you can lose within a rolling daily, weekly, or monthly window. For example, if you set a weekly loss limit of ৳5,000, once your net losses across all games reach that threshold your account will be automatically restricted from placing further bets until the new week begins. Loss limits account for all game types — sports betting, live casino, slots, lottery, and bingo — so there is no way to circumvent one product's limit by switching to another.

5. Self-Exclusion and Account Closure

Self-exclusion is kirikex's most powerful responsible gaming tool. It is designed for players who believe their gambling has become unmanageable and who require an enforced, extended break from the platform. Self-exclusion is not a light step — it is a serious commitment and kirikex treats every self-exclusion request with the gravity it deserves.

5.1 How Self-Exclusion Works

When you activate self-exclusion through your account settings or by contacting our support team, the following actions are taken immediately:

• Your kirikex account is suspended and you are logged out of all active sessions;
• All pending withdrawal requests are processed and paid out to your registered payment method;
• Your account is flagged in our system so that any re-registration attempt using the same name, date of birth, phone number, email, or payment method is automatically detected and blocked;
• All promotional emails, SMS messages, and push notifications from kirikex are permanently suppressed for the duration of the exclusion period;
• A record of the self-exclusion is retained for a minimum of 7 years to prevent circumvention.

5.2 Self-Exclusion Periods

kirikex offers the following self-exclusion durations:

• 6 months — Minimum period; suitable for players seeking a structured medium-term break.
• 1 year — Recommended for players who have recognised a developing dependency.
• 3 years — Appropriate for players with a more established problem gambling history.
• Permanent (lifetime) — For players who have made the decision never to gamble on kirikex again. This cannot be reversed.

After a non-permanent self-exclusion period expires, re-activating your account requires a deliberate manual request submitted in writing to our support team, followed by a 24-hour review period. We will never automatically reactivate a self-excluded account or send you communications encouraging you to return during or immediately after an exclusion period.

6. Protecting Minors

kirikex is committed to ensuring that minors — individuals under the age of 18 — cannot access or use our platform. In addition to the age verification checks we perform during account registration and KYC review, we strongly encourage parents and guardians to take proactive steps to prevent underage access to online gambling platforms from shared devices.

6.1 Recommended Steps for Parents and Guardians

• Install parental control software on home computers, tablets, and smartphones used by children. Free and paid options include Net Nanny, Bark, Qustodio, and Google Family Link.
• Enable SafeSearch and content filtering features provided by your internet service provider or router settings to block gambling-related websites at the network level.
• Keep personal login credentials — including your kirikex username and password — confidential and never stored in a browser or app where a child could access them.
• Log out of kirikex fully after each session, particularly on shared or family devices.
• Discuss the risks and legal restrictions around gambling openly with teenagers so that they understand both the financial risks and the legal age requirements.

If kirikex identifies or is notified that a minor has been using our platform, we will close the account immediately, void all activity, and return any deposited funds to the payment source. We may also take steps to report the matter where legally required.

7. Getting Help and Professional Support

kirikex's in-platform tools are an important first layer of protection, but for players whose gambling has become a serious concern, professional support from trained counsellors and addiction specialists is the most effective path to recovery. We actively encourage any player who is struggling to seek help outside of our platform as well.

Our support team is available 24 hours a day, 7 days a week via the live chat function within the kirikex platform. When you contact us about a responsible gaming concern, you will be connected to a trained member of our player protection team — not a general customer service agent. All conversations are handled confidentially.

7.1 Taking the First Step

If you are unsure whether your gambling habits have become a problem, consider answering these three questions honestly:

• Have you ever gambled more than you intended to in a single session?
• Have you ever felt guilty, anxious, or regretful about the amount you spent gambling?
• Has gambling ever caused tension, arguments, or financial difficulties in your personal life?

If you answered yes to any of these, it may be worth speaking to someone. Taking that step early — before the problem escalates — makes recovery significantly more manageable. kirikex's player protection team can help you activate the right tools and, if needed, point you toward external professional resources.

We also recommend that players who have activated self-exclusion consider pairing it with professional counselling. Removing access to the platform addresses the immediate behaviour, but understanding the underlying drivers of problem gambling is equally important for long-term wellbeing. All kirikex players based in Dhaka, Chittagong, Sylhet, and across Bangladesh can access confidential support — you do not need to be a self-excluded player to reach out for help.